Return Policy – Viralizard Company
1. Return Window
Customers may initiate a return within 30 days from the date of purchase or delivery.
2. Eligibility Criteria
To be eligible for a return:
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Items must be unopened, unused, and undamaged
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Items must have their original packaging and tags
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Items must be purchased directly from our online store
Please note: Personalized products, perishable goods, and intimate apparel are not eligible for returns.
3. Return Process
To start a return:
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Contact our customer support via email, phone, or live chat.
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Print the provided prepaid shipping label (if applicable).
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Pack the item securely and include the return form or order number.
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Send the package to the provided return address.
4. Refund or Exchange Options
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Full Refund: refunded to the original payment method
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Store Credit: for future purchases
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Exchange: replace the returned item with a new one
Refunds or exchanges will be processed within 5–10 business days after receiving the returned item.
5. Shipping Costs
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Customer-paid: the customer covers the return shipping
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Seller-paid: a prepaid shipping label is provided or the cost is reimbursed
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Shared costs: the customer pays part of the shipping
6. Damaged or Defective Items
If you receive a damaged or defective item:
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Contact support immediately with photos and order details
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We provide a hassle-free return process and offer a replacement or refund
7. Contact Information
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Email: viralizardcompany@gmail.com
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Phone: +52 877 113 7851
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Live Chat: available on our website